cricetx Terms and Conditions

Age and Legal Eligibility

To open an account and participate in gaming activities on the cricetx platform, users must be at least 21 years of age. Only individuals aged 21 or above may become members of cricetx. 21+

• You must be legally capable and eligible to enter into these terms and conditions.
• Online gaming must be permitted under the local laws of your place of residence.
• Each user may operate only one account — creating multiple accounts is strictly prohibited.
• Each user's information must be accurate, complete, and up to date.

Registration Process

To open an account on cricetx, users must provide their correct name, email address, phone number, and date of birth. All information provided during registration must be truthful and verifiable.

• Each individual may create only one account.
• Keeping the account password confidential is the user's own responsibility.
• Allowing third parties to use or transferring the account is strictly prohibited.
• If unauthorized access to the account is suspected, the support team must be notified immediately.

Identity Verification (KYC)

cricetx reserves the right to verify a user's identity at any time. The following documents may be requested for security and fraud prevention purposes:

• A copy of the National Identity Card (NID) or passport.
• Mobile banking account details (bKash, Nagad, Rocket, Upay).
• A copy of a bank statement if required.

Withdrawals may be placed on hold until KYC verification is completed.

Deposit Terms

Funds can currently be deposited on cricetx via bKash, Nagad, Rocket, Upay, and bank transfer.

• Minimum deposit amount: ৳300 for each method.
• Deposited funds will be credited to the account only after successful verification.
• If a deposit is delayed due to any technical issue, the support team must be informed.
• Users must use a payment method registered in their own name — using third-party accounts is prohibited.

Withdrawal Terms

The following conditions must be met to withdraw winnings:

• Minimum withdrawal amount: ৳1,000.
• Standard processing time: within 5 to 30 minutes.
• Withdrawal requests will only be sent to a method registered in the user's own name.
• Bonus funds cannot be withdrawn until the bonus wagering requirements have been met.
• Withdrawals may be delayed or suspended if KYC verification has not been completed.
• If any fraudulent activity is suspected, withdrawals may be held pending investigation.

Welcome Bonus

cricetx offers new members a 200% bonus on their first deposit, up to a maximum of ৳15,000.

• For example: deposit ৳1,000 and receive a ৳2,000 bonus — total balance ৳3,000.
• Or: deposit ৳16,000 or more and receive the maximum ৳15,000 bonus — total balance ৳31,000.
• Wagering requirement: The bonus amount must be wagered 10 times before withdrawal.
• The bonus is valid only once and applies to a single account only.
• The bonus must be used within a specified period from the date it is issued.

General Promotion Terms

cricetx offers various promotions and offers from time to time. The following general terms apply to all promotions:

• Each promotion has its own terms and validity period, detailed on the promotions page.
• One promotion cannot be combined with another unless explicitly stated.
• If abuse or fraud related to a promotion is found, the bonus and winnings will be forfeited.
• cricetx reserves the right to modify, suspend, or cancel any promotion at any time.

Fair Play Guarantee

cricetx uses software from world-class gaming providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, Microgaming) to ensure fair play. All game outcomes are determined by a Random Number Generator (RNG).

• Each game result is independent and is not influenced by previous results.
• If a game is left incomplete due to a technical error, the bet will be refunded.
• If there is any ambiguity in a game's rules, the official rules of the game provider will be considered final.

Betting Limits and Caps

A minimum and maximum bet limit is set for each game and market, displayed in the game lobby. cricetx reserves the right to change these limits at any time.

• Specific betting limits apply to all sports betting markets including cricket, football, and kabaddi.
• Bet limits may differ for live casino games (live dealer roulette, Sic Bo, baccarat, etc.).
• Separate restrictions may apply when wagering with bonus funds.

VIP Levels and Benefits

The cricetx VIP program has five levels. Users can advance to higher levels based on regular gaming activity.

• Bronze: Up to 0.2% cashback per week.
• Silver: Up to 0.5% cashback per week.
• Gold: Up to 0.7% cashback per week.
• Platinum: Up to 1.0% cashback per week.
• Diamond: Up to 1.2% cashback per week.

Cashback is calculated each week and credited to the user's account. The detailed terms of VIP benefits are subject to change. cricetx reserves the right to review any member's VIP level.

Fraud and Abuse

The following activities are strictly prohibited on the cricetx platform:

• Creating multiple accounts or collecting bonuses through multiple accounts.
• Placing strategic bets with the intent to abuse bonuses.
• Using hacking, software bots, or automated tools.
• Money laundering or illegal financial activities.
• Playing in collusion with other users.
• Registering with a false identity or using another person's information.
• Exploiting system errors or bugs and failing to report them.

Data Protection

cricetx uses advanced SSL encryption technology to keep users' personal information secure. To read our full privacy policy, please visit the Privacy Policy page.

• Personal information is not sold to third parties.
• Information is not shared outside of the authorities except where legally required.
• Use a strong password to ensure the security of your account.

Cookies and Tracking

The cricetx website uses cookies to improve the user experience and to analyze site performance. By using the site, you agree to the cookie policy.

Protective Measures

cricetx believes that gaming should always be for entertainment purposes. We encourage users to play responsibly.

• You can set your own deposit and betting limits.
• The self-exclusion feature can be activated if needed.
• If signs of gaming addiction are noticed, we recommend contacting our support team or seeking professional help.

For more details, please visit our Responsible Gaming page.

Termination by cricetx

cricetx reserves the right to suspend or permanently close any account without prior notice in the following circumstances:

• Any violation of these terms and conditions.
• Evidence of fraudulent activity or suspicious transactions.
• Providing false identity or documents.
• Operating multiple accounts.
• Failure to cooperate with KYC verification.
• Inactive account (no transactions for an extended period).

Termination by the User

A user may request account closure at any time by contacting the support team. Any withdrawable balance outstanding before closure may be withdrawn, however bonuses for which wagering requirements have not been met will be forfeited.

Limited Liability

cricetx is not liable for:

• Games left incomplete due to internet disconnection or technical issues.
• Problems caused by the user's own device or network.
• Delays or errors related to third-party services (payment gateways, game providers).
• Losses resulting from unauthorized access to a user's account where the user was negligent.
• Any damages arising from advertisements or third-party content.

The maximum compensation in any case shall not exceed the original amount of the disputed transaction.

Force Majeure

cricetx shall not be liable for service disruptions caused by earthquakes, floods, cyberattacks, government restrictions, or any other unavoidable circumstances.

Terms Updates

cricetx reserves the right to amend, update, or change these terms and conditions at any time. For significant changes, users may be notified by email or through a notification on the platform.

• Continued use of the platform after any changes will be considered acceptance of the revised terms and conditions.
• The new terms and conditions will take effect from the "Last Updated" date stated at the top of the page.
• If you need a copy of the previous terms and conditions, please contact the support team.

Contact and Dispute Resolution

For any questions or disputes regarding these terms and conditions, please first contact us through our 24/7 live chat support. We are committed to resolving disputes quickly and fairly.

• 24/7 Live Chat (in Bengali)
• [email protected]

Related legal matters will be governed by the applicable laws of Bangladesh.