cricetx Privacy Policy

cricetx is a trusted and reliable online betting and casino platform in Bangladesh. We take the privacy of our users very seriously. This Privacy Policy ("Policy") describes how cricetx collects, uses, stores, and protects your personal information.

By using the cricetx platform or completing registration, you are considered to have read, understood, and agreed to the terms of this Privacy Policy. This Policy should be read alongside our Terms and Conditions.

We reserve the right to change or update this Privacy Policy at any time. Changes will be published on this page and the date of the update will be noted above. For significant changes, we will make reasonable efforts to notify users.

2.1 Information Provided Directly

When you register at cricetx or manage your account, we may collect the following information:

• Full name
• Date of birth (for age verification — for persons aged 21 and above only)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Payment method details (bKash, Nagad, Rocket, Upay or bank account details)
• Identity verification documents (national ID card or passport)

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device information
• Browser type and version
• Operating system
• Login date, time, and session duration
• Page visit history and navigation patterns
• Gaming activity and betting history
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may receive information about you from third-party service providers, payment processors, or identity verification agencies. This information will be used solely for the purposes of fraud prevention, legal compliance, and account verification.

cricetx uses your personal information for the following purposes:

1. Account Management: Creating, verifying, and maintaining your account.
2. Service Delivery: Processing betting, gaming, and transactions.
3. Identity Verification: Completing the Know Your Customer (KYC) process and ensuring the minimum age requirement is met.
4. Financial Transactions: Processing deposits and withdrawals and preventing fraud.
5. Customer Support: Responding to your inquiries, complaints, and support requests.
6. Communications: Sending account-related notifications, transaction confirmations, and security alerts.
7. Legal Compliance: Meeting applicable laws, regulations, and regulatory requirements.
8. Responsible Gaming: Identifying problematic gaming behavior and providing necessary support.
9. Platform Improvement: Enhancing service quality, fixing technical issues, and improving user experience.

4.1 What Are Cookies?

Cookies are small text files stored on your device when you visit cricetx. They help our platform function properly, remember your preferences, and improve your experience.

4.2 Cookies We Use

• Essential Cookies: Essential for the basic functioning of the platform. Some services will not work properly without them.
• Functionality Cookies: Used to remember your login details and preferences.
• Analytics Cookies: Collect information to understand and improve platform usage.
• Security Cookies: Help prevent fraud and unauthorized access.

You can control or disable most cookies through your browser settings. However, disabling certain essential cookies may affect some functions of the platform.

cricetx does not sell or rent your personal information to third parties. However, we may share information in the following circumstances:

5.1 Service Providers

We work with trusted third parties to operate our services, such as payment processors, technology infrastructure providers, and identity verification agencies. Only the necessary information is shared with these partners and they are bound by strict confidentiality agreements.

5.2 Legal Obligations

We may be required to disclose information in the following cases:

• In response to a court order or valid legal process
• In response to a lawful request from a government or regulatory authority
• To assist in anti-money laundering or other financial crime investigations
• When necessary to protect the rights, property, or safety of ourselves or others

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be included among the transferred assets. We will notify users appropriately prior to any such change.

6.1 Technical Safeguards

cricetx takes modern technical measures to keep your information secure. Our security measures include:

• SSL Encryption: All data transmissions are encrypted using SSL/TLS technology.
• Data Encryption: Industry-standard encryption technology is used when storing sensitive information.
• Firewall and Anti-Malware: Our servers are protected by robust firewalls and security software.
• Access Controls: Access to user information is limited to authorized personnel only.
• Regular Security Audits: Regular audits are conducted to identify and address system vulnerabilities.

6.2 Password and Account Security

You also have certain responsibilities to maintain the security of your account:

• Use a strong and unique password.
• Do not share your login details with anyone.
• Log out after accessing your account from a public or shared device.
• If you notice any suspicious activity, contact our customer support immediately.

6.3 Data Breach

In the event of a data breach that creates a high risk to your rights and freedoms, we will notify you as quickly as possible and take immediate steps to limit any harm.

We retain your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws or regulations. Generally:

• Active Accounts: All relevant information is retained while the account is active.
• Closed Accounts: After an account is closed, certain information may be retained for a specified period to meet legal and regulatory requirements.
• Transaction Records: Records of financial transactions are retained in accordance with applicable financial regulatory laws.
• KYC Documents: Identity verification documents are retained in accordance with legal obligations.

Once the retention period has ended, we will securely delete or permanently anonymize your information.

You have the following rights regarding your personal information:

The cricetx platform is operated for persons aged 21 and above only. We do not knowingly collect personal information from minors. Age verification is a mandatory step in the registration process.

If we become aware that a minor has created an account on our platform, we will immediately close that account and securely delete the associated information. If you become aware of any concerns relating to minors, please contact us.

Some third-party service providers used to deliver our services may be located outside Bangladesh. In such cases your information may be transferred internationally. We ensure that appropriate safeguards are always maintained for such transfers, such as contractual confidentiality obligations and alignment with relevant legal frameworks.

The cricetx platform may integrate certain third-party services, such as payment gateways (bKash, Nagad, Rocket, Upay). These services have their own privacy policies, for which we are not responsible. We recommend that you read the privacy policy of the relevant service.

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us in the following ways:

We will endeavour to respond within 30 business days of receiving your request. If additional time is needed for complex matters, we will notify you in advance.

For more information, please see our Terms and Conditions and Responsible Gaming page.